ADDITIONAL RESOURCES


Selecting a VAR (Value Added Reseller) or Software Consultant

by Dion Langness of Software Consultants



Choosing the right VAR is as important as selecting the right software program for your business.  Having worked with construction specific software for 15 years, I encourage buyers to strongly consider the location of the VAR, the experience of the consultant, and the after-sale service options.

Try to stay local. A local VAR typically provides more commitment to staff, works at your staff's pace rather than the manufacturer's, and is available for emergency on-site service. Setup and training is conducted on-site, rather than over the phone or via the Web. Questions are answered immediately, and on-site training lends itself to better retention and is usually less daunting than off-site or classroom-style training.

Another important advantage of a local VAR is that it is more cost-effective — travel expenses are minimal and there is more flexibility to work around your company's schedule.

Second, a buyer should consider the experience of the consultant that will handle the conversion, setup and training phases of the implementation. This evaluation is often more important than the system you select. Most construction-specific systems will meet the majority of your needs and be a great improvement over your current program. Selecting the right consultant can make the difference between success and frustration. 

Evaluate the consultant as if hiring a new employee. Ask for a resume and talk to the consultant's references. Meeting the consultant before purchasing software is also a great idea. This is a good opportunity to learn more about their knowledge and experience in your industry.

It's also important to ask the VAR if other consultants are available if personality conflicts arise. No matter how professional the consultant or staff, personality conflicts can exist, and it is best to have the option of changing consultants to ensure productive and thorough training for staff.

Third, evaluate the after-sale services of the VARs. Do they offer live Webcasts on updates? Are they able to further assist with major updates or enhancements?  Can someone get to your office in a timely manner when turnover arises or the accountant and auditors need information?

Finally, even though additional products may be last on your mind as you're purchasing software, it is always important to look ahead. Find out what other products and services a VAR offers that will integrate with your software purchase, so as your business grows, the software grows with you. Remote payroll and field reporting, document imaging and electronic plan takeoff tools are just a few of today's popular programs.

Choosing software can be overwhelming, but it doesn't need to be.  Keep it simple by ensuring the software and VAR can meet your company's goals today and well into the future.